How Covid-19 accelerates digital transformation and innovation
02 October 2020
Tags: Company, Covid, Culture, Customer Centric, Customer Experience, Customer Journey, Customer Service, Customer Support, Digital Innovation, Digital Transformation, Leadership, OmniChannel, SE
Because Covid-19 we saw how companies in retail and other verticals had to enable digital and omnichannels solutions, moving from physical to digital, enabling communication between retail employees and customers. Here my two cents.